Soap Busters; Our FAQ!
What makes our soap? Here at Fresh and Fleeced we strive to bring you the best lather possible and to debunk the myths and mystery about soap ingredients and processes. This is our FAQ!
What is SLSA?
What is Gluten Free Soap?
What’s In My Soap?
Are Your Natural Ingredients Truly Natural?
Absolutely! We always use USDA approved organic ingredients if we state the product used in the soap is natural or organic. Lather in peace, we truly do love our organic coconut oil and jojoba oil and we aren’t afraid to tell you all about it!
Why is My Soap Turning Brown?
How Long Does Your Soap and Bath Bombs Last?
We personally recommend a shelf life of 6 months, however it is possible your soap or bombs may last past this date. For quality reasons, we can’t guarantee that past the 6 month mark your item will retain the same appearance or fragrance strength and may crack or turn brown. For storage of unused soap, place in an airtight container or zip baggie. In the shower, place on or inside of a surface that allows the soap to ‘breathe’ such as on a side rack or a spot with a soap saver.
Bath bombs can be kept in bathroom cabinets and jars, or anywhere dry and will remain in their best condition when kept packaged until you decide to use them.
I’m Allergic to Fragrance, is There A Soap For Me?
A custom bar with no scent is perfect for you! We operate in a facility that uses tree nuts and need to make the proper arrangements for your order as a result, please specify 'None' when making your custom bar and use the text box provided to specify your allergy.
Why Do You Use Mostly Fragrance? Is it Dangerous?
Not at all! Here at F&F, we value our customers, and we value what we use in our products, essential oils were an option we deeply considered.
Did you know it takes 250 pounds of Lavender to make 1 pound of essential oils? That's a lot of plants, in fact, Lemons have it worse off with at least 1,500 of them going into one pound of Lemon Oil and Roses really stretch the bar with over 10,000 pounds of beautiful buds per pound! Large amounts of produce go into making these highly concentrated oils, and some oils can even hurt or damage your skin if they aren't diluted enough or used properly.
In the industrial sized farms where these plants are grown for oil, pesticides are used on crops that produce these essential oils. If they are wild harvested, plants such as Sandalwood and Rosewood are on the International Union for Conservation of Nature Red List of Threatened Species. Plants become hard to find, and there are now less plants in nature for animals and humans to enjoy. It is rare to find companies that uphold the balance of humans and nature. We do our part by offering alternative products made with scientifically verified skin safe fragrances complete with MSDS documents and very, very few essential oils that benefit both our interests and the environmental interests of plants.
I Have Sensitive Skin, What Soap is Best For Me?
We recommend a custom bar, this way you know what we put in is what you want out of our soap! The most popular moisturizers are Coconut Oil and Cocoa Butter, bases we recommend would be All Natural Goat’s Milk or All Natural Shea Butter. Our soap is gentle and different from most commercial soaps which are more alike to detergent than real soap, the good thing about us is that you can control what you receive.
Do You Offer Discounts for Bulk Orders?
Absolutely! Making individual bars is a laborious process and when you order in whole batches you get a bulk discount per loaf purchased. Our whole loaves of soap are hand-cut and make 9 bars. While the individual bars are $7.00, our loaves are $45 making each bar $5.00.
Do You Test Your Products on Animals?
Absolutely not. We never test any of our handmade products on animals, though we’re happy to test them on ourselves and other happy human volunteers! All of our ingredients also come directly from facilities which do not use animal testing.
I Noticed You Use Mica and Lake Colors, Are Those Safe?
Yes! The ingredients we put in our soap are as important as our customers. Our colorants are scientifically confirmed and tested to be non-hazardous and are used in many products from our soap to off the shelf cosmetics and eyewear makeup!
There is some good news for people who prefer color alternatives, we are releasing naturally colored soap and bath bombs soon!
I Have Bath Bomb Residue on My Hands! What Do I Do?
Our Bath Bombs are loaded with color, as a result sometimes a little bit of that may rub off onto our hands while handling the bomb. Thankfully this is easily washed away with a thorough scrub of soap and water.
Will Bath Bombs Stain My Tub?
Our bombs are made with a special formula that drains easily and purposefully does not stain. If you are skeptical, before and after your bath make sure you rinse your tub thoroughly. A clean, smooth tub is ideal for any brand of Bath Bombs as color may stick to residue or cracks if the surface is porous. A Mixture of Water and Baking Soda, a Magic Eraser or shower specific cleaner may help should any stains occur.
How Long do Bath Bombs Last?
Our Bath Bombs are packaged within 24-48 hrs after they are first made and fully dried. We then shrink wrap them for easy storage and to prevent damage. They will last in a dry area until use and our suggested shelf life is 6 months, if used past this date the fragrance may have faded but the dry ingredients in the bomb will still be usable.
My Products Arrived Damaged!
We try our best to make sure your products arrive as securely as we can, however during the shipping process breakages can occur, and in the hotter days of summer, a little melting. While our soap can typically last in heat up to as high as 120 degrees, unforeseen events may occur. Despite our best efforts products may break during transit from mishandling. The good news is that our bath bombs will still give you a great bath even if they are cracked, and our soap will still clean even if it's a bit melted!
If you receive soap that has for whatever reason melted and is still firmly wrapped you can save it by popping it into the freezer for about 30 to 45 mins depending on severity. The soap will harden and be just as usable as it was when it left our facility!
Why Does My Soap Have So Much Color?
What is Your Return Policy?
What is Your Exchange Policy?